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Customer Service Representative

4 weeks ago

Toronto, Ontario, Canada Moneris Full time

Unlock Your Potential in Customer Service

Your Moneris Career - The Opportunity

Are you passionate about helping others? Do you enjoy working in a dynamic environment where no two days are the same? As a Customer Experience (CEx) representative at Moneris, you will have the opportunity to provide top-notch customer service to our merchants while troubleshooting technical issues and providing financial support.

Location: You will be based in our Toronto office in a Hybrid work model, with a balance of in-office and remote work.

Key Responsibilities:

  • Provide contact centre support to merchant clients over the phone
  • Promote our products and services to our merchants, identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
  • Collect and document information from merchants, using problem-solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
  • Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, and sign-on targets

What You Bring:

  • 1+ years of customer service experience, preferably in a contact centre environment
  • Experience with computer functionality, software, and hardware
  • Fluent in English and French (reading, writing, and verbal)
  • Ability to work on different shifts, including evenings, weekends, and holidays

What You Get:

  • Comprehensive Total Rewards Program, including bonuses, flexible benefits, and RRSP matching
  • Learning & development programs and resources, including unlimited free access to Coursera and an Educational Assistance Program
  • Holistic approach to your well-being, with an Employee Assistance Program, access to 24/7 virtual healthcare, wellness events, and a supportive workplace culture
  • A workplace committed to investing in Diversity, Equity, and Inclusion (DEI) through various initiatives