Customer Relationship Specialist

2 weeks ago

Mississauga, Ontario, Canada BMO Full time
Overview

BMO Financial Group is a leading financial institution committed to growing the good in business and life. Our purpose-driven approach enables us to create lasting, positive change for our customers, communities, and people.

Salary Range

$37,500.00 - $69,500.00 per year (salaried position). Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role.

About the Role

We are seeking an experienced Customer Relationship Specialist to join our collections team. As a key member of our team, you will be responsible for collaborating with customers to understand their needs and develop strategies to resolve delinquent accounts. This is a dynamic role that requires strong communication and problem-solving skills, as well as a passion for delivering exceptional customer service.

Your primary focus will be on building relationships with customers, understanding their financial situations, and providing tailored solutions to meet their needs. You will work closely with internal stakeholders to ensure seamless execution of collection processes and provide regular updates on account status.

This is an exciting opportunity to join a forward-thinking organization that values diversity, equity, and inclusion. If you are a results-driven professional with excellent communication and interpersonal skills, we encourage you to apply.

Key Responsibilities
  • Collaborate with customers to understand their financial situations and develop strategies to resolve delinquent accounts.
  • Build and maintain strong relationships with customers to ensure seamless execution of collection processes.
  • Communicate regularly with internal stakeholders to provide updates on account status.
  • Analyze data and information to provide insights and recommendations.
  • Evaluate and implement loss mitigation solutions to minimize losses.
  • Maintain confidentiality of customer and Bank information.
  • Develop and maintain awareness of industry trends and best practices.
Qualifications
  • Typically between 2-3 years of relevant experience in customer-facing roles.
  • Post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
  • Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections.
  • Verbal and written communication skills - Good.
  • Organization skills - Good.
  • Collaboration and team skills - Good.
  • Analytical and problem-solving skills - Good.
Benefits

BMO offers a comprehensive compensation package that includes:

  • A competitive salary range ($37,500.00 - $69,500.00).
  • A commission structure for sales-oriented roles.
  • Performance-based incentives and discretionary bonuses.
  • Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

  • Customer Relationship Management Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Bureau Veritas Group Full time

    Bureau Veritas is looking for a skilled Customer Relationship Management Specialist to join our team.The ideal candidate will be responsible for providing timely, effective, and efficient service to Agents, Collaborators, and stakeholders.The successful candidate will have excellent customer service skills, effective verbal and written communication, and...

  • Customer Relationship Manager

    2 weeks ago

    Mississauga, Ontario, Canada Arthur J. Gallagher & Co. (AJG) Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Relationship Manager to join our team at Arthur J. Gallagher & Co.This is a fantastic opportunity for someone who wants to build lasting relationships with clients and drive business growth.Key Responsibilities:Client Management: Manage a designated portfolio of high-value clients,...

  • Customer Relationship Representative

    2 weeks ago

    Mississauga, Ontario, Canada CAA Club Group Full time

    About the RoleWe are seeking a skilled Customer Relationship Representative to join our team at CAA Club Group. In this role, you will be responsible for renewing expired memberships, selling new memberships, and soliciting upgrades and add-ons to existing memberships.Key Responsibilities:Renew expired memberships and sell new membershipsSolicit upgrades and...

  • Accounting Assistant

    2 weeks ago

    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    About the RoleWe are seeking an experienced Accounting Assistant to join our team at SOS Customer Services Inc. as a Financial Data Specialist. This is a permanent, part-time position with 16 hours per week.As an Accounting Assistant, you will be responsible for maintaining accurate financial records, preparing general ledger entries, and managing accounts...

  • Customer Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Traka (Assa Abloy) Full time

    About the Role:The Product Support Specialist role at Wesko is a critical link between our engineering team and our customers, providing technical support, troubleshooting, and general guidance. This role requires a strong technical background, excellent communication skills, and a proactive approach to problem-solving.Key Responsibilities:Provide direct...

  • Operations Director

    2 weeks ago

    Mississauga, Ontario, Canada Dexterra Group Full time

    At Dexterra Group, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.As an Operations Director - Client Relationship Specialist, you will be a highly valued, primary...

  • Customer Relationship Management Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Bureau Veritas Group Full time

    Bureau Veritas Group is a world leader in testing, inspection, and certification services.Job OverviewWe are seeking an experienced CRM Administrator to join our team. As a CRM Administrator, you will be responsible for providing exceptional customer service and support to our agents and stakeholders.Key ResponsibilitiesMain point of contact for...

  • Customer Relationship Management Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Bureau Veritas Group Full time

    Bureau Veritas is a world leader in testing, inspection, and certification services.About the RoleWe are seeking an exceptional CRM Administrator to join our team. As a key member of our support strategy, you will play a vital role in ensuring timely, effective, and efficient service delivery to our agents and collaborators.Main Responsibilities:Act as the...

  • Customer Support and Relationship Professional

    2 weeks ago

    Mississauga, Ontario, Canada LifeLabs Full time

    Job SummaryWe are seeking a highly skilled Customer Support and Relationship Professional to join our team at LifeLabs. This part-time role involves providing exceptional customer service, responding to inquiries, and resolving issues in a fast-paced environment.About the RoleThis is a dynamic position that requires strong communication skills, a positive...

  • Customer Service Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Purolator Inc Full time

    Customer Service in ActionAs a Customer Service Specialist at Purolator Inc., you will be part of a dynamic team that delivers exceptional service to our customers.Key Responsibilities:Provide top-notch customer service through various communication channelsUpsell and cross-sell corporate products and servicesSolve customer complaints and inquiries in a...

  • Customer Relationship Management Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Bureau Veritas Switzerland AG Full time

    Key Responsibilities:Act as the primary point of contact for FreshDesk-related matters, ensuring timely and effective support for Agents, Collaborators, and other stakeholders.Maintain and enhance FreshDesk applications to promote customer satisfaction and improve internal and external processes.Resolve issues and develop strategies to improve support...

  • Customer Growth Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Leading Edge Full time

    We are a dynamic company, Leading Edge, seeking a motivated and results-driven Customer Growth Specialist to join our team in Mississauga, Canada. This role involves promoting our logistics application in the Canadian market, focusing on lead generation, sales calls, and client visits to demonstrate and sell our product.Key Responsibilities:Generate and...

  • Client Relationship Development Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Intelcom - Dragonfly Full time

    About Intelcom - DragonflyWe are a leading last-mile carrier in the e-commerce sector, operating across Canada through our network of independent contractors.Compensation PackageThe estimated annual salary for this position is $90,000 CAD, reflecting the company's commitment to rewarding experienced professionals in logistics and account management.Job...

  • Procurement Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Porter Airlines Full time

    Job SummaryAs a Procurement Specialist - Vendor Relationship Manager at Porter Airlines, you will be responsible for maintaining accurate vendor records, ensuring smooth vendor onboarding, and facilitating timely invoice reconciliation. This role involves creating and updating vendor profiles, verifying accuracy of vendor cage codes, business names, payment...

  • Customer Service and Collections Specialist

    2 weeks ago

    Mississauga, Ontario, Canada BMO Full time

    Job OverviewBMO is seeking a highly skilled Customer Service and Collections Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and providing collections-related sales and services to BMO customers or prospects.About the RoleThis role...

  • Customer Service Consultant

    2 weeks ago

    Mississauga, Ontario, Canada BMO Full time

    About BMOBMO Financial Group is a leading financial institution that is driven by a shared Purpose: Boldly Grow the Good in business and life.Job SummaryWe are seeking a Customer Service Consultant - Banking Specialist to join our team. This role is responsible for delivering exceptional service to customers and prospects, identifying their needs, and...

  • Customs Brokerage Specialist

    3 weeks ago

    Mississauga, Ontario, Canada FedEx Group Full time

    Job OverviewFedEx Group is seeking a skilled Customs Brokerage Specialist to join our team in providing exceptional customs brokerage services. As a key member of our operations team, you will be responsible for ensuring seamless clearance of international shipments while adhering to regulations and legislation.Salary and BenefitsThe estimated annual salary...

  • Customs Brokerage Specialist

    3 weeks ago

    Mississauga, Ontario, Canada FedEx Group Full time

    Job SummaryWe are seeking a highly skilled Customs Brokerage Specialist to join our team at FedEx Group. The successful candidate will be responsible for providing extensive customs brokerage services in accordance with Canada Customs and other government departments regulations and legislation. This includes processing high and low value entry processing...

  • Customer Acquisition Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Acosta Full time

    About Us:Acosta is a leading sales and marketing powerhouse behind top brands in the United States and Canada. Our team provides flexible services to maximize efficiency, leveraging data-, reach-, and relationship-driven strategies to achieve exceptional results.Job Description:We are seeking an experienced CUSTOMER ACQUISITION SPECIALIST to join our team....

  • Customer Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada GALAXY FREIGHTLINE INC Full time

    About the Role: We are seeking a Customer Support Specialist to join our team at Galaxy Freightline Inc. This is a permanent position, offering an opportunity to grow and develop your skills in customer service.