Operations Director

7 days ago

Mississauga, Ontario, Canada Dexterra Group Full time

At Dexterra Group, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As an Operations Director - Client Relationship Specialist, you will be a highly valued, primary representative for Dexterra Group. In this role, you will work with management team members and enabling support functions in supervising multiple account operations. The key mission of fostering client relationships is crucial in this position. You will also provide direction and expertise to the district by promoting Dexterra Group strategies and best practices aligned with our Vision and Values

Your work will include:

  • Understanding client retention as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
  • Ensuring a visible Account-level presence to foster and maintain effective working relationship with all Clients
  • Aligning key Dexterra contacts with like positions or titles within the client organization and creating a relationship matrix (Web of Influence)
  • Communicating performance expectations, monitoring and rewarding performance to ensure plans, goals and budgets are met
  • Identifying new opportunities to market and sell new products and services within existing clients or to new clients.
  • Holding a strategic selling mindset and utilizing the Miller Heiman sales methodology and process
  • Overseeing management team to ensure strength of operations utilizing quality checks and other methods

WHAT'S IN IT FOR YOU?

  • Security - in a time when other companies are downsizing, we are growing
  • A very competitive compensation package, including an estimated salary range of $120,000 - $180,000 per year
  • Advancement opportunities within the company
  • Being part of an industry leader from day one

WHO ARE WE LOOKING FOR?

  • A minimum of 2 years of management experience and directing a team in a related field
  • Willingness to obtain Federal Government Security Clearance required
  • Excellent communication and presentation skills (oral and written)
  • Ability to lead others by demonstrating empathy, open-mindedness and respect
  • Ability to maintain excellent relations with People – employees, client and customers
  • Familiarity with health, safety and environmental management systems
  • Ability to travel between sites on demand, travel is required approximately 60% of the time
  • A clear criminal record check is required for this role.

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