Customer Relationship Management Specialist

3 days ago

Mississauga, Ontario, Canada Bureau Veritas Switzerland AG Full time

Key Responsibilities:

  • Act as the primary point of contact for FreshDesk-related matters, ensuring timely and effective support for Agents, Collaborators, and other stakeholders.
  • Maintain and enhance FreshDesk applications to promote customer satisfaction and improve internal and external processes.
  • Resolve issues and develop strategies to improve support functionality.
  • Provide training and mentorship to users.
  • Ensure proper adoption and consistent use of FreshDesk applications.
  • Foster collaboration with internal groups and stakeholders, including IT, National Team, Invoicing Team, RMO, Sales, and QA.
  • Develop and provide analytics to relevant parties.

Requirements:

  • Excellent customer service skills, with the ability to listen actively, empathize, and communicate clearly and composed under pressure.
  • Embody the values and culture of customer success.
  • Effective verbal and written communication.
  • Strong problem-solving skills, with the ability to assess, identify, and resolve problems quickly.
  • Attention to detail and understanding of data.
  • Analytical skills, including proficiency in Excel and reporting within FreshDesk, as well as query building.
  • Organizational and time management skills, with the ability to prioritize tasks and manage multiple requests effectively.
  • Patience and empathy when dealing with upset or frustrated users.
  • Passion for the product and a commitment to quality over quantity.
  • Analytical and process-oriented approach.

About Bureau Veritas:

Bureau Veritas is a world leader in testing, inspection, and certification services. We strive to create a workplace that reflects the diversity of the communities we serve, where every employee's ideas, knowledge, perspectives, approaches, and styles are valued and contribute to our success.

We aim to be a trusted partner in shaping a world of trust, where we guarantee quality, ensure health and safety, mitigate risks, and improve performance while protecting the environment and upholding social responsibility.

We believe in empowering our people to leave their mark, working together as a team to benefit our 400,000 clients across 140 countries.

At Bureau Veritas, we respect our people and their talents, and we are committed to an inclusive, barrier-free recruitment and selection process and work environment.

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