Customer Support Specialist

1 month ago


Mississauga, Ontario, Canada Traka (Assa Abloy) Full time

About the Role:

The Product Support Specialist role at Wesko is a critical link between our engineering team and our customers, providing technical support, troubleshooting, and general guidance. This role requires a strong technical background, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

  1. Provide direct product support to customers for technical issues primarily via Teams, phone, and email.
  2. Develop and conduct high-quality virtual training events for external and internal customers.
  3. Document and maintain records of customer interactions, technical issues, and resolutions to ensure knowledge sharing and improve response time.
  4. Incorporate customer feedback to update technical documentation, troubleshooting guides, and product data on our website.
  5. Stay updated on product changes, new features, and industry developments to provide accurate and relevant support.
  6. Assist in the development of software specifications.
  7. Develop methods and perform quality testing on new products.

Requirements:

  1. Bachelor's degree in engineering or a related field.
  2. Excellent verbal and written communication skills in English. Fluency in French is desirable.

Working at Traka (Assa Abloy):

As a Product Support Specialist at Traka (Assa Abloy), you will be part of a dynamic team that provides critical support to our customers. Your technical expertise and excellent communication skills will enable you to build strong relationships with our customers and provide them with the best possible support.



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