Customer Support and Relationship Professional

3 weeks ago

Mississauga, Ontario, Canada LifeLabs Full time
Job Summary

We are seeking a highly skilled Customer Support and Relationship Professional to join our team at LifeLabs. This part-time role involves providing exceptional customer service, responding to inquiries, and resolving issues in a fast-paced environment.

About the Role

This is a dynamic position that requires strong communication skills, a positive attitude, and a passion for delivering excellent customer experiences. The ideal candidate will be comfortable working in a structured environment with changing priorities and will have a strong desire to meet and exceed performance goals.

Responsibilities
  • Provide efficient and effective customer service to clients and customers (physicians, patients, Long Term Care Facilities, hospitals, and LifeLabs operations across the province)
  • Answer, identify, assess, and respond to Inbound call inquiries and/or make Outbound calls as part of the Call Reporting process to LifeLabs clients
  • Respond to customer inquiries promptly and accurately with a high level of professionalism
  • Route relevant information to other departments and locations as appropriate via Action Request or e-Track systems
  • Develop and maintain knowledge of LifeLabs Lab Operations
  • Handle job duties in their appropriate priority with accuracy and efficiency
  • Ensure information obtained or provided whether verbally or in writing is accurate and in keeping with policy and procedures
  • Keep up to date with information shared through different modes of communication (email memos, policies, Standard Operating Procedures, and meetings)
Requirements
  • Post-secondary education preferred
  • Good verbal and written communication skills, courteous telephone manner
  • Ability to work in a structured, fast-paced environment with changing priorities
  • Must be comfortable with PC-based technology, keyboarding, and navigating through the applications required to source information
  • Excellent problem-solving skills
  • Medical terminology an asset
  • Team player as well as the ability to work independently
  • Flexible to work in a shift environment which may include weekends
Benefits
  • Hiring Range: $21.15 - $24.84 per hour
  • Vacation entitlement: Receive vacation pay applied to each pay
  • Retirement Savings Plan: Participate in an easy-to-use plan with contributions made on your behalf from LifeLabs
  • Employee Wellness: Enjoy an award-winning program focused on total health and well-being under physical, emotional, and financial wellness pillars
  • Employee Giving Program: Support any employee who donates, fundraises, or volunteers for a Canadian Registered Charity or Non-Profit Organization

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