Regional Business Operations Manager

6 days ago

Vancouver, British Columbia, Canada Sport Chek Full time

We are seeking an experienced professional to oversee business operations and support in training at Sport Chek. As a Regional Business Operations Manager, you will be responsible for leading recruitment/onboarding, developing talent, and labor planning to maximize profitability in our Service Shops.

Key Responsibilities:

  • Support general managers with recruiting, coaching, and developing advisors and technicians, as well as conducting regular shop performance appraisals.
  • Identify top talent to support with seasonal preparedness/training.
  • Develop and implement business processes and efficiencies to improve the employee experience.
  • Plan, evaluate, and optimize operations to be efficient and cost-effective.
  • Ensure company standards and procedures are followed.

Talent Development:

  • Create the structure, organize, and assist with the facilitation of seasonal preparedness training/camps, both in-person and virtually.
  • Provide category-level training, machine maintenance training, technical training, and leadership training aligned to the Service Shop growth strategy.
  • Partner with field leadership teams to foster and create succession planning strategies for talent.
  • Provide leadership with store visit reports documenting material covered, highlighting what is going well and where we have opportunities.

Business Development:

  • Monitor business reporting to identify regional opportunities and partner with stores and management teams to drive store performance, customer loyalty, and sales.
  • Support with building training/cross-training plans specific to store needs and business.
  • Utilize digital appointment books for workload management to provide coaching and feedback when necessary.
  • Support with store openings and closings, including shop layout design and setting up or disassembling machines.
  • Assist with escalated customer service issues within the region.

Requirements:

  • Minimum of one season working experience with skate sharpening, bike servicing, and ski/snowsport servicing.
  • Previous retail management experience would be an asset.

At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded. You'll enjoy a competitive salary of $50,000 - $65,000 per year, depending on individual experience, store volume, location, and other relevant role-specific requirements.

About Us:

Sport Chek is Canada's destination for footwear, apparel, and sporting goods. We believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you'll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast.

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