Hockey Retention Manager

1 day ago


Toronto, Ontario, Canada Leafs Full time
Job Title: Manager, Retention & Membership

We are seeking an exceptional leader to join our team as Manager, Retention & Membership. As a key member of our organization, you will be responsible for developing and executing a strategic retention and membership program for our Hockey vertical.

Key Responsibilities:
  • Lead a team to achieve retention and sales targets across the Hockey vertical properties.
  • Develop and implement innovative retention programs to drive new business and win back members.
  • Collaborate with marketing to drive awareness of our retention and membership program.
  • Work with internal departments to ensure delivery of exceptional customer service and value to our membership base.
  • Develop and execute a member engagement strategy to drive emotional connections with our members.
Qualifications:
  • Proven success in customer retention and sales.
  • Leadership experience with a focus on people development and culture building.
  • Excellent interpersonal and communication skills.
  • Operational expertise with a focus on fiscal management and financial planning.
  • Ability to analyze data and drive business decisions.
About Us:

We are committed to building an equitable, diverse, and inclusive organization. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.



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