Growth and Retention Strategist

1 week ago

Toronto, Ontario, Canada Intuit Full time

About Intuit

Intuit is a global financial technology company that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper.

Our Mission

We never stop working to find new, innovative ways to make that possible. Our team is dedicated to delivering exceptional customer experiences that drive growth and retention.

About the Role

We are seeking a highly skilled Growth and Retention Strategist to join our team. As a key member of our customer success organization, you will be responsible for developing and executing strategies to drive growth and retention across our customer base.

Key Responsibilities

  • Contribute to the development of our customer success retention and monetization strategy, aligned to both our global Customer Success 'growth and retention' strategy and our local market strategy.
  • Drive and deliver on growth and retention goals established under our programs: Onboarding, Lead generation, Saves, and Monetization programs.
  • Continuously improve existing initiatives to achieve retention and monetization targets, including customer onboarding, lead generation cancellation saves, and AI-driven upsell recommendations.
  • Ideate, design, and run experiments to quantify the expected impact of proposed growth initiatives before formally launching them across the market.
  • Partner with Customer Experience Design to create detailed design, playbook, and implementation plan to enable execution of these strategic initiatives.
  • Program manage the implementation of programs and be accountable for the execution of the program through collaborating with internal stakeholders.
  • Contribute to the establishment of lagging and leading indicators to report on the success of our retention and monetization strategy.
  • Contribute to the development of business cases for tech and resource investment to accelerate the roll out of AI and platform capabilities.

Requirements

  • 4+ years experience in a customer success or similar role, ideally in a SaaS organization.
  • 3+ years experience in executing on customer retention initiatives and a clear understanding of key growth and retention success measures.

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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