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Lead Manager of Customer Retention

3 months ago

Toronto, Ontario, Canada Intuit Full time

Company Overview

Intuit stands at the forefront of financial technology, dedicated to fostering prosperity for individuals and communities worldwide. Our suite of products, including TurboTax, Credit Karma, QuickBooks, and Mailchimp, supports over 100 million customers globally. We prioritize innovation and strive to create opportunities for all.

Position Summary

We are in search of a seasoned professional to spearhead our customer success and retention initiatives. This pivotal role focuses on driving growth and monetization strategies to enhance customer satisfaction and loyalty, in alignment with both global and local market objectives.

Key Qualifications

  • Demonstrated success in exceeding revenue goals within the customer success domain
  • Strategic mindset coupled with robust business insight
  • Expertise in operational excellence and process enhancement
  • Proficient in data analysis, particularly in evaluating ROI and pinpointing areas for improvement
  • Strong communicator and influencer
  • Experience in leading customer success and growth initiatives within a SaaS environment
  • Educational background, preferably with an MBA

Core Responsibilities

  • Formulate and implement strategies for customer success retention and monetization
  • Refine existing programs to meet retention and monetization objectives
  • Conduct assessments to evaluate the effectiveness of proposed initiatives
  • Collaborate with cross-functional teams to design and execute strategic programs
  • Manage relationships with both internal and external stakeholders
  • Establish key performance indicators to gauge success
  • Present strategic insights to leadership
  • Engage with global teams to exchange best practices and support international initiatives
  • Develop business cases for technology and resource investments