Hockey Retention Manager
3 days ago
We are seeking an exceptional leader to join our team as Manager, Retention & Membership with a primary focus on the Hockey vertical. As a creative thinker and collaborator, you will apply your innovation and customer-centric mindset to define and execute the strategic direction of a world-class Toronto Maple Leafs and Marlies Season Ticket member retention program.
Key Responsibilities:- Lead a team to achieve retention and sales targets across the Hockey vertical properties, delivering on annual goals and objectives.
- Drive change by continuing to evolve our Equity, Diversity and Inclusion practices for both Members and Teammates, building inclusive leadership capabilities through anti-racism and unconscious bias training.
- Coach and inspire a team to deliver a best-in-class Retention and Membership program, reviewing and evaluating performance against operating and strategic goals.
- Build partnerships with Marketing, MLSE Digital Labs Team, and Global Partnerships department to create additional value for members through digital assets and business operational requirements.
- Manage annual operational budgets for the Hockey vertical and support in delivering bi-annual Business Reviews with internal Stakeholders.
- Customer retention and sales expertise, with a proven record of meeting and exceeding growth targets through strategic and creative tactics.
- Leadership experience, with a coaching and growth mindset, and a proven record of people development, coaching, and culture building.
- Interpersonal skills, with the ability to thrive in a fast-paced, entrepreneurial environment where quality, innovation, and customer service are critical to organizational success.
- Communication skills, with exceptional oral and written storytelling skills, including expertise in interpreting and presenting results to a wide range of audiences.
- Operational expertise, with a history of responsible fiscal management of expenses, overseeing revenue and operating budgets, and financial planning.
- Blend of analytics, curiosity, and innovation, with the ability to quickly understand existing processes, assess gaps, and innovate to develop new strategies.
We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
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