Client Success Professional

3 days ago

Canada Exchange Solutions Full time
About Exchange Solutions

We are a forward-thinking company that values shared purpose, personal growth, and diversity. Our team thrives on collaboration, delivering exceptional client experiences while maintaining a balanced and fulfilling work life.

Our clients benefit from our strategic approach to client success, ensuring day-to-day operations run smoothly and driving loyalty program success.

Job Description

Role Overview:

As a Client Success Professional, you will take ownership of key client relationships, acting as a strategic partner to drive business results. You will work closely with internal teams to implement solutions that meet client objectives, leveraging your influence, negotiation, and alignment skills to create win-win outcomes.

A Day in the Life:

In this role, you will be the primary point of contact for your clients, balancing operational responsibilities with strategic initiatives. You will lead onboarding efforts onto the Exchange Solutions Platform, delivering value to clients and ensuring they achieve their desired outcomes.

Key Responsibilities:

  • Develop and maintain strong relationships with key clients, ensuring high levels of satisfaction across your portfolio.
  • Collaborate with clients to understand their business needs and align Exchange Solutions' offerings to drive results. Partner with internal teams (Sales, Analytics, Technology) to develop innovative solutions and contribute to the overall growth strategy.
  • Lead the execution of Statement of Work (SOW) projects, ensuring on-time delivery and exceeding client expectations. Oversee tasks such as resource management, documentation, reporting, and issue resolution, balancing day-to-day operations with long-term strategic goals.
  • Serve as an advisor to clients by providing insights and recommendations that enhance client loyalty and retention. Actively manage client feedback and data to continuously improve performance and outcomes.
  • Work with cross-functional teams to deliver seamless client solutions, fostering an environment of collaboration, accountability, and innovation.
  • Ensure adherence to processes that streamline account operations and increase team productivity. Identify opportunities for continuous improvement within client operations.

Compensation: The estimated annual salary for this role is $120,000 - $150,000, depending on location and experience.

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