Customer Success Manager

1 week ago

Canada MovingWaldo Inc Full time

**About MovingWaldo**

MovingWaldo is a Montreal-based startup developing technology solutions to transform the moving experience. Our mission is to simplify and reduce the stress associated with moving. Our customer base includes businesses of all sizes and active in various industries, from movers, telecommunications, and grocers to Hydro-Quebec.

The company launched in 2016 and is now seen as a Canadian mainstay of relocation with nearly 25% of moving individuals going through our platform. The company is also expanding in the United States.

Are you looking for a professional challenge in a company where creativity, curiosity and leadership are rewarded? We would be happy to meet you

**Role and mission**
- Assist client and help them conduct successful campaigns
- Research and qualify potential clients to help grow our customer base
- Represent MovingWaldo within the industry
- Who are our clients?_
- You will be working with moving companies, storage companies, Internet Service Providers, Real Estate groups and softwares, and more companies serving families moving._

As a Customer Success Manager, your mission will be to create new relationships, maintain them and make sure our clients are always well assisted. By doing so, you will help our users in Canada and the United States make a thoughtful decision in the selection of their service providers.

**What we are looking for**
- Someone who is interested in working in a startup environment
- Someone who is inclined to take responsibility and who is not afraid to take leadership
- Someone who like working with web technologies
- Someone who has an analytical mind
- Someone who has an eye for detail and is diligent
- Someone who wants to learn new things
- Skills and experiences needed_
- Bilingual (French and English)
- Strong communication skills
- Customer support experience
- Sales experience
- Additional Assets_
- Has experience in B2B sales and customer success (0 to 5 years)
- Experience with mass prospecting tools
- Knowledge of Hubspot

**What we offer**
- A work environment where creativity, innovation and leadership are welcome and valued
- Flexy-Fridays (Yes, we don’t work friday’s afternoon all year long)
- A wellness account
- A flexible schedule and hybrid work
- Team activities
- Collective insurances
- Other working conditions_
- Job type: Permanent, full time
- Salary: $45k - $70k + bonus
- Start date: As soon as possible
- Location: 917 Mont-Royal Ave E, Montreal, Quebec H2J 1X3

**Hiring Process**
- An interview with one of the co-founder and the office manager
- A second interview with both co-founders and the office manager
- A homework to evaluate some skills
- Reference call
- Job offer

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$70,000.00 per year

**Experience**:

- B2B sales: 1 year (required)
- Prospecting: 1 year (required)

**Language**:

- French (required)
- English (required)

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