Client Success Strategist

1 week ago


Canada Exchange Solutions Full time
About Exchange Solutions

We are a forward-thinking solutions provider dedicated to delivering exceptional client experiences. Our culture fosters personal growth, diversity, and collaboration, ensuring our team thrives in an environment of shared purpose.

Job Overview

This is a Client Success Strategist role where you will take ownership of key client relationships, ensuring seamless day-to-day operations while acting as a strategic partner. You will work closely with internal teams to implement solutions that meet client objectives and drive loyalty program success.

About the Role

In this dynamic position, you will be the primary point of contact for your clients, balancing operational responsibilities with strategic initiatives. You will work closely with clients to lead onboarding efforts onto the Exchange Solutions Platform to deliver value and ensure your clients achieve their desired outcomes.

Key Responsibilities
  1. Develop and maintain strong relationships with key clients, ensuring high levels of satisfaction across your portfolio.
  2. Collaborate with clients to understand their business needs and align Exchange Solutions' offerings to drive results. Partner with internal teams (Sales, Analytics, Technology) to develop innovative solutions and contribute to the overall growth strategy.
  3. Lead the execution of Statement of Work (SOW) projects, ensuring on-time delivery and exceeding client expectations. Oversee tasks such as resource management, documentation, reporting, and issue resolution, balancing day-to-day operations with long-term strategic goals.
  4. Serve as an advisor to clients by providing insights and recommendations that enhance client loyalty and retention. Actively manage client feedback and data to continuously improve performance and outcomes.
  5. Work with cross-functional teams to deliver seamless client solutions, fostering an environment of collaboration, accountability, and innovation.
  6. Ensure adherence to processes that streamline account operations and increase team productivity. Identify opportunities for continuous improvement within client operations.
Requirements
  • A post-secondary education with a degree in business, marketing, or a related field.
  • At least 5 years of experience in client success, loyalty marketing, or business analysis, preferably at a solutions provider or retailer.
  • 3-5 years of program/project management experience, leading teams to complete significant projects under tight deadlines. PMP certification is an asset.
  • Strong business acumen, with the ability to develop strategic recommendations that drive client success and company growth.
  • Superior communication skills, both verbal and written, with the ability to influence, align, and foster accountability across different teams and levels.
  • Experience with analytics-driven problem-solving, using data to make informed decisions and mitigate risks.
  • Proficient technical understanding, able to translate complex product features into business value for clients.
  • Excellent organizational and time management skills, able to multitask and prioritize in a fast-paced environment.
  • Experience with SAFe or Agile methodologies is an asset.
Salary Range

$120,000 - $150,000 per year



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