Ecommerce Success Manager

5 days ago


Canada Strativ Group Full time
Unlock Your Ecommerce Potential as a Customer Success Manager

We're seeking an accomplished Customer Success Manager to join our team at Strativ Group, a leading marketing technology firm. This role is ideal for a seasoned professional with expertise in onboarding, renewals, and driving revenue through upsells and cross-sells.

About the Role:

  • Client Onboarding & Training: Lead seamless onboarding processes and provide comprehensive product training to ensure client success.
  • Renewals & Revenue Growth: Manage renewals and identify opportunities to drive revenue growth.
  • Performance Insights: Utilize Google Analytics to monitor client performance and deliver actionable insights.
  • Business Reviews: Conduct regular reviews to highlight results and recommend optimizations.
  • Cross-Functional Collaboration: Work collaboratively to resolve issues, support product adoption, and guide clients on new features.

What We're Looking For:

  • Experience: 3+ years of experience in Customer Success, focusing on onboarding, renewals, and revenue growth.
  • Ecommerce Expertise: Skilled in working with ecommerce marketing personas, discussing CRO and ROI strategies.
  • Analytics Proficiency: Required experience using Google Analytics to track and analyze performance. Familiarity with Shopify or similar tools is a plus.
  • Strong Communication: Excellent relationship-building and consultative skills.
  • Results-Oriented: Data-driven mindset with a proven track record of enhancing customer outcomes.

Compensation & Benefits:

The estimated annual salary for this position is up to $70,000. At Strativ Group, we offer a dynamic work environment and opportunities for career growth.



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