Front Desk Representative
1 day ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Inn Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms, ensuring a smooth and efficient check-in process.
- Reservation Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
- Customer Service: Provide information on hotel facilities and services, answer telephone calls and relay messages, and assist clients/guests with special needs.
- Financial Transactions: Process guests' departures, calculate charges, and receive payments, as well as balance cash and complete balance sheets and cash reports.
- Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and maintain accurate records.
- Education: Secondary (high) school graduation certificate.
- Experience: Will train.
- Language: English.
- Work Hours: 35 to 40 hours per week.
This is a fast-paced environment, and the ideal candidate will be able to work efficiently and effectively in a team setting.
Personal Suitability- Dependability: A reliable and dependable individual who can maintain confidentiality and handle sensitive information.
- Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Flexibility: A flexible and adaptable individual who can work varied shifts, including evenings, weekends, and holidays.
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