Front Desk Representative

5 days ago

Port Coquitlam, British Columbia, Canada Gold's Gym - British Columbia Full time
Job Description

Job Title: Front Desk Representative

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Gold's Gym British Columbia. As a Front Desk Representative, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience at our club.

Key Responsibilities:

  • Greet Members and Guests: Greet members and guests enthusiastically to encourage a positive culture at the club.
  • Resolve Customer Inquiries: Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, email, and in-person encounters.
  • Monitor Member Check-ins: Monitor member check-ins and check-in guests ensuring all policies and processes are followed.
  • Direct Guests and Appointments: Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
  • Process Transactions: Process point of sale items, such as retail and concession sales.
  • Check-in Members and Guests: Check in all members and guests using the proper registration procedures.
  • Distribute Membership Materials: Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.

Requirements:

  • Service Driven: Service driven with an enthusiastic attitude.
  • Customer Service Experience: Previous customer service experience required.
  • Education: High school diploma required.
  • Communication Skills: Excellent written and verbal communication skills.
  • Language Skills: Fluent in English - Ability to speak other languages an asset.
  • Technical Skills: Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
  • Cash Handling: Knowledge of cash handling/previous experience with POS terminals.
  • Teamwork: Ability to work both alone and in groups.
  • Critical Thinking: Critical thinking/problem solving skills.

What We Offer:

  • Positive Work Environment: Positive, rewarding, and collaborative team environment.
  • Club Membership: Complimentary club membership.
  • Discounts: Discount on Gold's Gym merchandise and services.

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