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Front Desk Representative

2 months ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Inn Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing of guest information.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Administrative Tasks: Balance cash, complete balance sheets, cash reports, and related forms, and maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures, and perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Conditions: Fast-paced environment.
  • Personal Suitability: Dependability, efficient interpersonal skills, flexibility, and reliability.
Work Environment

Our hotel offers a dynamic and supportive work environment, with a focus on providing exceptional service to our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.