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Dealer Relations Support Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Retail Operations Specialist to join our team at Canadian Tire Corporation. As a key member of our organization, you will play a critical role in supporting our Training Dealers and store staff to enhance the Customer Experience, drive sales and profitability in their assigned locations.
Key Responsibilities
- Partner with Training Dealers to support meeting financial and store plan objectives established as part of the Supplementary Contract commitments
- Manage the ongoing administration of the Supplementary Contract for Training Dealers
- Collaborate with internal field teams to provide ongoing support custom to each Training Dealer
- Provide operational expertise in various parts of a '1st store' experience
- Partner with Training Dealer during initial changeover to ease the transition of a 1st store
- Work closely with Dealer Selection and Development on recommendations to the selection process, participate in the training program and assist in the transition through training to 1st store
- Work with the Senior Business consultant on setting targets, cash flow forecasting, margins cut-offs and wage cost models
- Develop operational training tools and Best Practices unique to Training Dealers
Requirements
- Minimum recent 5 years progressive Canadian Tire retail experience at General manager or Senior leadership level (DSM), an asset
- Possess strong understanding of Canadian Tire store operations including logistics, retail merchandising, ordering, automotive service and horticulture, an asset
- Excellent interpersonal skills with a passion for retail and a desire to work with a variety of entrepreneurial Dealers and store staff all driving with a common goal to serve the customer
- Demonstrated ability to build and sustain trusted relationships
- Experience coaching and influencing others
- Strong business acumen and ability to analyze, interpret data and a deep understanding of retail
- Ability to coach and train individuals and groups
- Strong communication skills, written, verbal and an active listener
- Strong facilitation and presentation skills
- Strong attention to detail and a readiness to continually look for ways to improve productivity
- Agile and innovative individuals, who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
- Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
- Ability to read, write and speak French
- Post-Secondary Education (University or College degree), an asset
- Specific technical and professional knowledge and skills required: Frontier, Microsoft Suite and Costar
- This is a field-based position requiring regular travel and requires the successful candidate to have a valid driver's licence. The successful candidate will have to provide proof that they have a valid driver's licence in good standing upon being hired
- Flexible availability (hours) to support Dealers coast to coast
