Digital Experience Coordinator

4 weeks ago


Toronto, Ontario, Canada BrainStation Full time

About the Role

At BrainStation, we're seeking a skilled Coordinator, Customer Success to deliver exceptional experiences to our customers. As a key member of our team, you'll be responsible for managing all inbound inquiries across various channels and platforms.

Responsibilities

  • Maintain accountability for all inbound customer interactions via multiple platforms
  • Triage requests to the appropriate teams to ensure seamless, high-quality experiences
  • Address and resolve unique scenarios in a timely manner
  • Collaborate with our growth team to meet objectives and exceed expectations
  • Provide regular feedback to stakeholders to enhance processes
  • Document and build playbooks to support team growth and development

Requirements

  • Bachelor's degree
  • 1-2 years of experience in customer success or a related field
  • Willingness to learn and a coachable attitude
  • Ability to thrive in a dynamic, collaborative team environment
  • Desire to find creative solutions to challenges and problems
  • Ability to juggle multiple projects and work independently
  • Aptitude for learning and using new software

Perks and Benefits

  • Comprehensive Health & Wellness Benefits Package
  • Retirement Planning
  • Parental Leave Program
  • New Device Allowance
  • Socials, Outings & Retreats
  • Culture of Learning & Development
  • Flexible Working Hours
  • Work from Home Flexibility

About BrainStation

Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. We've empowered over 100,000+ professionals with cutting-edge, real-world digital education.

Bonus:

We're committed to lifelong learning and seeking individuals who share our passion for growth and development.

NOTE:

Only applicants under consideration will be contacted. Thank you for your interest.

BrainStation is an equal opportunity employer and is committed to maintaining a diverse work environment.



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