Digital Experience Coordinator
4 weeks ago
About the Role
At BrainStation, we're seeking a skilled Coordinator, Customer Success to deliver exceptional experiences to our customers. As a key member of our team, you'll be responsible for managing all inbound inquiries across various channels and platforms.
Responsibilities
- Maintain accountability for all inbound customer interactions via multiple platforms
- Triage requests to the appropriate teams to ensure seamless, high-quality experiences
- Address and resolve unique scenarios in a timely manner
- Collaborate with our growth team to meet objectives and exceed expectations
- Provide regular feedback to stakeholders to enhance processes
- Document and build playbooks to support team growth and development
Requirements
- Bachelor's degree
- 1-2 years of experience in customer success or a related field
- Willingness to learn and a coachable attitude
- Ability to thrive in a dynamic, collaborative team environment
- Desire to find creative solutions to challenges and problems
- Ability to juggle multiple projects and work independently
- Aptitude for learning and using new software
Perks and Benefits
- Comprehensive Health & Wellness Benefits Package
- Retirement Planning
- Parental Leave Program
- New Device Allowance
- Socials, Outings & Retreats
- Culture of Learning & Development
- Flexible Working Hours
- Work from Home Flexibility
About BrainStation
Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. We've empowered over 100,000+ professionals with cutting-edge, real-world digital education.
Bonus:
We're committed to lifelong learning and seeking individuals who share our passion for growth and development.
NOTE:
Only applicants under consideration will be contacted. Thank you for your interest.
BrainStation is an equal opportunity employer and is committed to maintaining a diverse work environment.
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