Digital Experience Coordinator

4 weeks ago


Toronto, Ontario, Canada BrainStation Full time

About the Role

At BrainStation, we're seeking a skilled Coordinator, Customer Success to deliver exceptional experiences to our customers. As a key member of our team, you'll be responsible for managing all inbound inquiries across various channels and platforms.

Responsibilities

  • Manage and resolve customer inquiries in a timely and professional manner
  • Collaborate with our growth team to ensure seamless customer experiences
  • Develop and maintain playbooks to support team growth and development
  • Provide feedback to stakeholders to improve processes and enhance customer experiences

Requirements

  • Bachelor's degree
  • 1-2 years of experience in customer success or a related field
  • Ability to thrive in a dynamic team environment
  • Desire to find creative solutions to challenges

About BrainStation

Established in 2012, BrainStation is a global leader in digital skills training and workforce transformation. We've empowered over 100,000 professionals with cutting-edge digital education.



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