Regional Sales and Operations Manager

1 week ago

Vancouver, British Columbia, Canada Modern Beauty Full time

About Modern Beauty Supplies

Modern Beauty Supplies, a leading company in the beauty industry, is seeking an experienced Regional Sales and Operations Manager to join our team. With over 30 years of experience, we have established ourselves as a trusted provider of high-quality beauty products.

Salary: $80,000 - $100,000 per year

This is a full-time position based in British Columbia, with frequent travel throughout Alberta and other locations as needed. As a Regional Sales and Operations Manager, you will play a key role in driving sales growth, managing store operations, and building strong relationships with employees and clients.

Job Description:

Key Responsibilities:

  • Act as a liaison between Head Office and various store locations by making regular visits to stores, planning visits to remote locations a minimum of two times per year
  • Coordinate with, report, and make recommendations to management to grow market share, improve customer experience, and drive growth
  • Monitor and analyze business trends across stores within the district; develop and implement plans to maximize sales and meet or exceed goals for all Key Performance Indicators (KPIs) including sales, SPIFFS, wages, expense control, and store contribution
  • Encourage all team members to participate and hit all sales goals, contests, SPIFFS, and other incentives through understanding promotions/sales, product knowledge, and customer service
  • Protection of Intellectual Property and other confidential information such as store sales, staff performance, compensation, and company strategies
  • Ensure all team members across all stores in the district are adhering to company standards by having an excellent understanding and enforcing The Company Policy & Procedures, Company Handbook, and embracing the Modern Store Code
  • Regularly audit staff purchases, credits, and discounts to ensure they are used as intended
  • Ensure protection of company property by managing loss prevention within the district
  • Responsible for approving schedules, ensuring adequate shifting, while managing the number of staff on to keep costs appropriate to sales to avoid over- or under-staffing situations
  • Hiring employees, reducing employee turnover, and managing wages in collaboration with the Human Resources department
  • Retrain your team members by nurturing their potential, pointing out areas for improvement, utilizing conflict resolution techniques, and collaborating with HR about possible issues; create a positive and supportive work environment where you are professional, approachable, non-judgmental, and unbiased
  • Take a 360-degree approach in providing feedback and reviewing employee performance. Collaborate with HR frequently on employee satisfaction, engagement, and strategies for performance improvement; this will enable HR to identify skill gaps and plan training programs
  • Complete annual Store Performance Assessments (SPA) as a tool to communicate expectations; repeat the SPA within 3 – 6 months for stores that require additional support
  • Cultivate and grow a strong team of motivated and committed store managers who will drive sales and hit store targets, who you can trust to delegate store-specific tasks
  • Make independent decisions to ensure situations and issues are handled appropriately and in a timely manner
  • First point of contact for store break-ins/theft, follow up with necessary inventory, insurance claims, and take all appropriate steps to forestall a reoccurrence
  • Ensure new stores are set up to standard and take care of logistics for new location(s) as well as coordinating regular store maintenance and repair
  • Take ownership of tasks/requests by following through to ensure completion and closing the loop of communication, delegating to Assistant District Manager where necessary
  • Collaborate and communicate with other District Managers to support each other's growth for overall store success; including revolving weekend accessibility
  • Participate in sales and management training meetings and events
  • Perform other duties as required

Requirements:

  • Exceptional communication and presentation skills with a positive and can-do attitude
  • Build strong relationships with both employees and clients
  • Must be flexible and have open availability Ability to work in a fast-paced environment - individually and as part of a team
  • Strong problem identification and conflict management skills with a proven record in overcoming objections
  • Minimum 5 years of Retail Industry experience
  • Minimum 3 years of Management experience
  • Must possess a valid driver's license and vehicle to travel throughout Alberta to different locations
  • Must be located in British Columbia
  • A valid passport is required - frequent travel, which may include travel outside of Canada

Qualifications:

  • Bachelor's degree in Business Administration or related field
  • Proven experience in a managerial role, preferably in a regional or multi-site setting
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent project management skills with the ability to prioritize tasks and meet deadlines
  • Demonstrated success in sales and business development
  • Proficient in process improvement methodologies
  • Exceptional communication and interpersonal skills
  • Ability to travel within the region as needed

Benefits:

We offer competitive compensation packages including salary, bonus potential, and comprehensive benefits.

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