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Front Desk Ambassador
2 months ago
We are seeking a highly motivated and customer-focused Front Desk Ambassador to join our team at Northwood Plaza Hotel and Banquet Room.
About the Role:
The Front Desk Ambassador will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless stay experience for our guests.
Key Responsibilities:
- Register arriving guests and assign rooms efficiently
- Take, cancel, and change room reservations as needed
- Provide information on hotel facilities and services to enhance guest satisfaction
- Process guest departures, calculate charges, and receive payments accurately
- Maintain an up-to-date inventory of vacancies, reservations, and room assignments
- Answer telephone calls and relay messages promptly
- Deliver top-notch customer service to exceed guest expectations
Support for Diversity and Inclusion:
Northwood Plaza Hotel and Banquet Room is committed to creating a welcoming environment for all guests, including those with disabilities, newcomers, refugees, youth, Indigenous people, and visible minorities.
Benefits:
- A competitive salary of $45,000 per year
- A comprehensive benefits package, including health and dental insurance
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].