Front Office Representative

1 week ago


Halifax, Nova Scotia, Canada New Castle Hotels & Resorts Full time

Job Description

The Westin Nova Scotian, located in the heart of Halifax, offers a unique opportunity to provide exceptional customer service to our guests. As a Front Desk Agent, you will be the first point of contact for many of our guests, and your warm welcome and hospitality will set the tone for their stay.

We are seeking a highly motivated and organized individual who is passionate about delivering a world-class guest experience. As a member of our front office team, you will be responsible for ensuring that every guest feels valued and cared for throughout their stay.

Your key responsibilities will include:

  1. Providing exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  2. Managing the front desk operations, including check-in and check-out, room assignments, and key card distribution.
  3. Handling guest requests, such as reservations, room changes, and other special requests.
  4. Collaborating with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
  5. Maintaining accurate records and reports, including guest information, room assignments, and revenue data.
  6. Ensuring that all front office policies and procedures are followed, including cash handling, credit card processing, and safety and security protocols.

Requirements:

The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to work in a fast-paced environment. Previous front desk experience in a hotel or related field is required, as well as proficiency in front office software and cash handling procedures.

Additional Requirements:

  1. High school diploma or equivalent required.
  2. Previous front desk experience in a hotel or related field required.
  3. Proficiency in front office software and cash handling procedures required.
  4. Excellent communication and interpersonal skills required.
  5. Ability to work in a fast-paced environment required.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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