Front Desk Operations Manager
4 days ago
The Lord Nelson Hotel & Suites is a renowned landmark hotel that prides itself on delivering exceptional service. As a key member of our team, the Guest Services Manager plays a pivotal role in ensuring seamless front desk operations.
**Key Responsibilities:**
- Lead and Motivate Front Desk Team: Foster a culture of excellence by guiding and inspiring your team to provide outstanding customer experiences.
- Manage Daily Operations: Maintain consistency and efficiency in all front desk processes, setting high standards for performance.
- Supervise and Train Staff: Provide hands-on guidance to Guest Service Agents and Supervisors as they execute their daily tasks, implement clear guidelines on front office procedures and policies.
- Address Guest Issues: Resolve complaints promptly, communicating areas of concern to senior management and relevant department heads.
- Cover Shifts and Breaks: Flexibility is essential during peak periods, ensuring adequate staffing levels.
**Requirements:**
- Minimum Qualifications: High school diploma or equivalent, 5 years of supervisory/management experience, 2+ years in front office management.
- Essential Skills: Strong leadership abilities, effective communication, ability to train and develop new team members, working knowledge of Opera Cloud, Online travel agent portals, Word and Excel.
Estimated Salary: $70,000 - $90,000 per year, depending on location and experience.
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