Front Desk Operations Manager

4 days ago


Halifax, Nova Scotia, Canada Lord Nelson Hotel & Suites Full time

The Lord Nelson Hotel & Suites is a renowned landmark hotel that prides itself on delivering exceptional service. As a key member of our team, the Guest Services Manager plays a pivotal role in ensuring seamless front desk operations.

**Key Responsibilities:**

  • Lead and Motivate Front Desk Team: Foster a culture of excellence by guiding and inspiring your team to provide outstanding customer experiences.
  • Manage Daily Operations: Maintain consistency and efficiency in all front desk processes, setting high standards for performance.
  • Supervise and Train Staff: Provide hands-on guidance to Guest Service Agents and Supervisors as they execute their daily tasks, implement clear guidelines on front office procedures and policies.
  • Address Guest Issues: Resolve complaints promptly, communicating areas of concern to senior management and relevant department heads.
  • Cover Shifts and Breaks: Flexibility is essential during peak periods, ensuring adequate staffing levels.

**Requirements:**

  • Minimum Qualifications: High school diploma or equivalent, 5 years of supervisory/management experience, 2+ years in front office management.
  • Essential Skills: Strong leadership abilities, effective communication, ability to train and develop new team members, working knowledge of Opera Cloud, Online travel agent portals, Word and Excel.

Estimated Salary: $70,000 - $90,000 per year, depending on location and experience.


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