Customer Service Representative

2 weeks ago


Halifax, Nova Scotia, Canada Compunnel Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Compunnel Inc. In this role, you will be responsible for providing exceptional customer service to clients in regards to their retirement accounts.

About the Role

The successful candidate will have a strong background in customer service, with experience working in an office or hybrid setting. You will be measured against key performance indicators (KPIs) and will be expected to meet metrics related to customer feedback, first contact resolution, productivity, accuracy, and reliability.

Responsibilities
  • Provide excellent customer service on approximately 30-40 inbound calls per day.
  • Process transactions, including account changes, withdrawals, and loans.
  • Offer information and insight on retirement accounts, specifically related to plan-specific provisions.
  • Assist customers with form completion, explain rejections, and keep current with company policies, procedures, and processes.
Candidate Requirements
  • A minimum of 3-4 years of previous customer service, administrative, or call center experience.
  • Previous experience working in an in-office or hybrid work arrangement.
  • Experience being measured against KPIs.
Nice-to-Have Skills
  • Knowledge of 401(k)/pension plans or Canadian equivalents is an asset.
  • Bilingualism in English/Spanish is an asset.
  • Understanding of financial services concepts is beneficial.
Education
  • Post-secondary education with industry certification is preferred or equivalent work experience.

Estimated Salary: $60,000 - $80,000 per annum, based on location and experience.



  • Halifax, Nova Scotia, Canada Savers Full time

    About UsSavers is a leading thrift retailer with over 300 stores across the United States, Canada, and Australia. Our mission is to champion reuse and inspire a future where second-hand is second nature.We redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse. This not only benefits the environment but...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time

    Unleash Your Potential as a Customer Service RepresentativeWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at the Royal Bank of Canada. As a key member of our customer service division, you will be responsible for providing exceptional customer experiences through timely and accurate processing of routine...


  • Halifax, Nova Scotia, Nova Scotia, Canada Malibu Events Promotions Full time

    Deliver Excellence: Customer Service Representative Needed!Are you passionate about helping others and providing top-notch customer service?We are seeking a dedicated Customer Service Representative to join our team. In this role, you'll be the voice of our company, assisting customers and ensuring their satisfaction.ResponsibilitiesRespond to customer...


  • Halifax, Nova Scotia, Nova Scotia, Canada Ascent Halifax Full time

    Location: Halifax, Nova ScotiaAbout Us: Ascent is a sales and marketing agency that partners with leading retail brands and non-profit organizations. Our focus is on delivering exceptional customer service and support while promoting products that make a difference. We’re looking for passionate individuals who thrive in customer-facing roles to join our...


  • Halifax, Nova Scotia, Canada western financial Full time

    Role OverviewWe are seeking a skilled and passionate Insurance Customer Service Representative to join our team at Western Financial. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service, meeting sales targets, and providing a high level of support to our customers.About the RoleThis is a full-time...


  • Halifax, Nova Scotia, Canada Financière Manuvie Full time

    OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Financière Manuvie. As a key member of our customer service department, you will play a crucial role in providing exceptional support to policyholders and other stakeholders through inbound calls, email, and chat.Key ResponsibilitiesHandle a high volume of customer...


  • Halifax, Nova Scotia, Canada Financière Manuvie Full time

    About Our TeamAt Financière Manuvie, we are seeking a skilled Bilingual Customer Service Representative to join our dynamic team. As a key member of our operations team, you will be responsible for providing exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through inbound calls, email, and...


  • Halifax, Nova Scotia, Canada Vehicle Approval Centre Full time

    Role OverviewWe are seeking a dedicated Customer Service Representative to join our team at the Vehicle Approval Centre. In this role, you will engage with potential customers who have inquired about vehicle financing or information through our website.


  • Halifax, Nova Scotia, Canada Compunnel Inc. Full time

    Job Title: Customer Service Representative - Retirement Plans ExpertAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Compunnel Inc. As a key member of our US Retirement Participant Center, you will be responsible for handling inbound requests from 401(k) participants.Key Responsibilities:Provide excellent customer...


  • Halifax, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Halifax, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Halifax, Nova Scotia, Canada Recrute Action Full time

    About the RoleWe are seeking highly motivated individuals to join our team as Customer Service Representatives for Group Benefits. In this role, you will have the opportunity to make a meaningful impact on clients' lives by providing exceptional service and support.Job OverviewThis is a full-time position that requires working 37.5 hours per week. The role...


  • Halifax, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Halifax, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Halifax, Nova Scotia, Canada beBee Professionals Full time $30,000 - $40,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Halifax. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...


  • Halifax, Nova Scotia, Canada Nova Scotia Power Full time

    Job DescriptionNova Scotia Power is seeking a skilled Customer Service Associate to join our team in Halifax, NS. This is a full-time position with a regular schedule of 35 hours per week.Key Responsibilities:Deliver exceptional customer service by phone, email, and in-person.Work effectively in a fast-paced environment and prioritize tasks...


  • Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    At Royal Bank of Canada, we're seeking a highly skilled Customer Service Representative to join our team in Halifax. As a key member of our operations department, you will be responsible for processing routine data entry and online transactions with high accuracy and efficiency.This is an exciting opportunity to work in a dynamic and fast-paced environment...


  • Halifax, Nova Scotia, Canada McDonald's Full time

    About UsMcDonald's Canada is a leading foodservice retailer offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.We are more than just your local restaurant. We are a collection of hardworking small-business owners dedicated to serving delicious choices to our customers.Our workplaces have a long-standing...


  • Halifax, Nova Scotia, Canada Ascent Halifax Full time

    Role OverviewWe are seeking a Customer Service Ambassador to represent our brand and clients' brands, ensuring customers have a positive experience with our services and products.Main ResponsibilitiesProvide exceptional customer service by answering questions and addressing concerns in a friendly and professional manner.Assist customers with product and...


  • Halifax, Nova Scotia, Canada IMP Group Full time

    CAN-med Healthcare, a Canadian-owned distributor of medical and healthcare products, is seeking a skilled Customer Service Representative to join their team in Halifax, NS.As a dynamic industry leader, we prioritize improving our customers' lives through innovative solutions and partnerships with healthcare providers.The ideal candidate will possess...


  • Halifax, Nova Scotia, Canada NTT Business Process Outsourcing Full time

    Unlock Your Potential in a Dynamic Remote Customer Service RoleNtt Data Business Process Outsourcing is a global leader in delivering cutting-edge business solutions. We are seeking an exceptional customer service representative to join our team, working remotely as part of our dynamic client engagement team.Key Highlights:Salary: $18.90 - $20.50 per hour...


  • Halifax, Nova Scotia, Canada Ascent Halifax Full time

    Company OverviewAscent Halifax is a sales and marketing agency partnering with leading retail brands and non-profit organizations. Our focus is on delivering exceptional customer service while promoting products that make a difference.Estimated Salary$45,000 - $55,000 per annum based on experience and qualifications.Job DescriptionWe're seeking a passionate...