Bilingual Customer Service Representative

2 days ago


Pickering, Ontario, Canada goeasy Full time

About goeasy

goeasy is a publicly-traded company on the TSX with a strong commitment to providing non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. Our company has achieved over 4000% shareholder return since 2001 and is accredited by the Better Business Bureau.

Our Business

We offer a wide variety of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

Our Mission

We strive to provide fast, reliable, and affordable financing options for our customers, while maintaining a strong commitment to customer satisfaction and experience.

Job Summary

We are seeking a Bilingual Customer Service Representative to join our team at LendCare, a subsidiary of goeasy. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.

Responsibilities

  • Handle customer complaints and provide solutions to ensure customer satisfaction.
  • Strive to achieve first call resolution for best customer experience.
  • Learn to identify customer needs and recommend the appropriate product or service.
  • Complete account modifications and process requests relating to payments and credits.
  • Provide feedback to other departments to improve sales, marketing, and business processes.
  • Learn about our products and services to answer customer questions.

Requirements

  • Good communication skills in English and French.
  • Customer service experience is an asset.
  • Empathetic, compassionate, and operate with integrity.
  • Ability to multi-task and adapt to change in a fast-paced environment.
  • Excellent written and oral communication skills.
  • Proficient with Microsoft office software and strong keyboarding skills.
  • Ability to work full-time in our office.

Operational Hours

We operate Monday to Friday from 8:00 am to 9:00 pm and Saturday from 9:00 am to 5:00 pm.



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