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Bilingual Customer Support Specialist
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Pickering, Ontario, Canada goeasy Full timeAbout the RoleWe are seeking a highly skilled Bilingual Customer Support Specialist to join our team at goeasy Ltd. As a key member of our Partner Support department, you will be responsible for delivering exceptional customer service to our partners across Canada.Key ResponsibilitiesProvide top-notch customer service and ensure that our partners receive the...
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Bilingual Customer Support Specialist
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Pickering, Ontario, Canada goeasy Full timeAbout the RoleWe are seeking a highly skilled Bilingual Customer Support Specialist to join our team at goeasy Ltd. As a key member of our Partner Support department, you will be responsible for delivering exceptional customer service to our partners across Canada.Key ResponsibilitiesProvide top-notch customer service and ensure that our partners receive the...
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Bilingual Customer Support Specialist
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Pickering, Ontario, Canada goeasy Full timeAbout the RoleWe are seeking a highly skilled Bilingual Customer Support Specialist to join our team at goeasy. As a key member of our Partner Support department, you will be responsible for delivering exceptional customer service to our partners across Canada.Key ResponsibilitiesProvide top-notch customer service and ensure that our partners receive the...
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Bilingual Customer Service Specialist
2 months ago
About the Role:
At goeasy Ltd., we are proud to be recognized as one of Canada's leading companies, offering a vibrant workplace that has been certified as a Great Place to Work. We are currently seeking Bilingual Customer Support Representatives who are dedicated to providing outstanding service to our partners across the nation. This role is essential in our business-to-business operations, assisting our partners with their inquiries and ensuring they receive the highest quality of service.
Key Responsibilities:
- Deliver exceptional customer service, ensuring our partners consistently receive the service quality they expect.
- Address partner inquiries and requests through various communication channels, including phone, chat, and email.
- Utilize effective questioning techniques to identify partner needs and resolve inquiries efficiently.
- Take ownership of issues and ensure they are resolved from start to finish.
- Provide top-tier customer service during every interaction.
- Maintain a thorough understanding of our services to assist partners effectively.
Qualifications:
- Fluency in both English and French is required.
- Experience in a customer-facing role is advantageous.
- 1-2 years of experience in a call center environment is preferred.
- Strong written and verbal communication skills, with a focus on creating memorable customer experiences.
- Results-driven with a positive and proactive attitude.
- Empathetic and compassionate, demonstrating integrity in all interactions.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and possess strong typing skills.
- Able to multitask and adapt to a dynamic work environment while working independently.
- Full-time availability is required.
Why Choose Us:
At goeasy, we value diversity, inclusion, and equal opportunity. We believe that our success is rooted in the unique perspectives and contributions of our employees. We are committed to fostering a workplace culture where everyone feels valued and can thrive.
Additional Information:
All candidates will undergo a background check, credit check, and verification of work experience as part of the hiring process. We appreciate all applicants; however, only those selected for an interview will be contacted.
