Front Desk Clerk

4 weeks ago


Fort St John, Canada Canada's Best Value Inn Full time

We are seeking a detail-oriented and customer-focused Front Desk Clerk to join our team at Canada's Best Value Inn. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges and receive payments, and follow emergency and safety procedures.
  • Clerical Duties: Perform clerical duties such as faxing, filing, and photocopying, and answer telephone and relay telephone calls and messages.
  • Special Needs: Assist clients/guests with special needs and contact customers to deliver requested wakeup calls.
Additional Responsibilities:
  • Assist with immediate settlement needs of newcomers and/or refugees, including housing, transportation, storage, childcare, and winter clothing.
  • Provide awareness training to employees to create a welcoming work environment for youth.
  • Develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations.
  • Provide diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

We offer a permanent position with 40 hours of work per week and English as the primary work language.


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