Front Desk Representative

3 weeks ago


Fort McMurray, Canada Pomeroy Kananaskis Mountain Lodge Full time

Key Responsibilities

As a Front Desk Agent at Pomeroy Lodging, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. Your role will involve greeting guests, checking them in and out, and providing information on hotel services and room locations.

Key Focuses

  1. Maintain a friendly and professional demeanor during all guest encounters, responding appropriately to guest complaints.
  2. Ensure the front desk and lobby are tidy and well-presented.
  3. Answer phones and welcome guests in a prompt and courteous manner.
  4. Keep track of arrivals, departures, and in-house daily activities, and organize VIP amenities as required.
  5. Efficiently book guest reservations and process check-ins, check-outs, and transactions.

Requirements

  • Previous experience in front desk or a hotel is an asset.
  • Proficient in English.
  • Strong communication and problem-solving skills.

About Pomeroy Lodging

Pomeroy Lodging is a leader in hospitality and lodging in Western Canada. We are committed to investing in our people, properties, and communities, and we are looking for a talented individual to join our team.



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