Front Desk Representative

4 weeks ago


Fort Saskatchewan, Alberta, Canada Yogesh Hospitality Ltd Full time

Job Summary: We are seeking a skilled Front Desk Agent to join our team at Yogesh Hospitality Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process guests' departures, calculate charges, and receive payments with accuracy and professionalism.
  • Provide information on hotel facilities and services, including room types, amenities, and local attractions.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless operations.
  • Clerical duties, such as faxing, filing, and photocopying, to support the front desk team.
  • Answer telephone calls and relay messages to guests and staff with a friendly and courteous demeanor.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly and professionally.

Work Environment:

The Front Desk Agent will work in a fast-paced environment, standing for extended periods and interacting with guests and staff regularly. This role requires excellent communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively.

Requirements:

  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a related field.

Language: English.

Work Term: Permanent.

Hours: 32 hours per week.



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