Front Desk Clerk

1 week ago

Fort St John, Canada Canada's Best Value Inn Full time

Job Title: Front Desk Clerk

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Canada's Best Value Inn. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Requirements:

  • Experience an asset
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks

Working Conditions: This is a part-time position working 40 hours per week. The ideal candidate will be able to work a variety of shifts, including nights and weekends.

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