Front Desk Associate

4 weeks ago


Fort St John, Canada Canada's Best Value Inn Full time

We are seeking a detail-oriented and customer-focused Front Desk Associate to join our team at Canada's Best Value Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Emergency Procedures: Follow emergency and safety procedures, and perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.

In addition to your front desk responsibilities, you will also be involved in supporting newcomers and refugees, providing awareness training to employees, and developing relationships with indigenous communities and organizations.

We offer a permanent position with 40 hours of work per week and English as the primary work language.



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