Front Desk Clerk

5 days ago

Fort Saskatchewan, Alberta, Canada Comfort Inn & Suites Full time

As a Front Desk Clerk at Southfort Inn, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Register arriving guests and assign rooms efficiently.
  • Process group arrivals and departures, taking into account individual preferences and needs.
  • Take, cancel, and change room reservations in a timely manner.
  • Provide information on hotel facilities and services, including dining options, room amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments accurately.
  • Balance cash and complete balance sheets, cash reports, and related forms with attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless guest experience.
  • Perform clerical duties, including faxing, filing, and photocopying, in an efficient and organized manner.
  • Answer telephone calls and relay messages promptly and professionally.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and courteous manner.

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