Reception Associate
3 weeks ago
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you
About the RoleAs a Reception Associate at OpenRoad Auto Group, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit. Your primary responsibility will be to manage the front desk, handle customer inquiries, and ensure a seamless flow of communication between departments.
Key Responsibilities- Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Handle telephone calls in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
- Takes thorough messages, indicating the caller's name, company name if applicable, the time, and reason for call, and ensures the message gets to the appropriate party.
- Perform clerical duties and accounting duties as assigned by Management.
- Answer the phone and determine the nature of the phone call.
- Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Handle telephone calls in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
- Takes thorough messages, indicating the caller's name, company name if applicable, the time, and reason for call, and ensures the message gets to the appropriate party.
- Add and update customer information in CRMs.
- Stay up to date on procedural changes for each dealership.
- Providing highest level of customer service to ensure satisfaction and retention.
- Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
As a valued member of our team, you can expect:
- Opportunity to work with a variety of OEM brands.
- Amazing incentives, including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching.
- Internal and external training and development opportunities for skill development and growth.
- Be part of a collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment.
- Comprehensive extended health and dental plan, tailored around Associate wellness.
- Recognition and Engagement Events.
We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity
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