Customer Service Representative

2 weeks ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time

Accelerate Your Career with OpenRoad Auto Group

At OpenRoad Auto Group, we believe in doing good for our customers and for ourselves. Our forward-thinking culture, developed over 40 years of continuous improvement initiatives, sets us apart as one of the largest and fastest-growing automotive retail groups in the country. We're proud to represent 21 automotive brands across 34 locations and strive to become the national leader in customer experience.

About the Role

We're seeking a highly skilled Reception Associate to join our dynamic team. As a key member of our sales department, you'll be responsible for providing exceptional customer service, handling telephone calls, and performing various administrative tasks.

Key Responsibilities:

  1. Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
  2. Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  3. Handle telephone calls in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
  4. Takes thorough messages, indicating the caller's name, company name if applicable, the time, and reason for call, and ensures the message gets to the appropriate party.
  5. Perform clerical duties and accounting duties as assigned by Management.
  6. Answer the phone and determine the nature of the phone call.
  7. Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
  8. Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  9. Handle telephone calls in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
  10. Takes thorough messages, indicating the caller's name, company name if applicable, the time, and reason for call, and ensures the message gets to the appropriate party.
  11. Add and update customer information in CRMs.
  12. Stay up to date on procedural changes for each dealership.
  13. Provide the highest level of customer service to ensure satisfaction and retention.
  14. Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor.
  15. This position will be expected to perform other duties as assigned by management.

Requirements:

  • Able to be versatile in working with changing priorities of position responsibilities and able to multitask.
  • Professional personal appearance.
  • Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
  • Exceptional interpersonal and communication skills over the phone and in person.
  • Ability to work and function with all work teams and all department levels.
  • Organized and detail-oriented.
  • Demonstrated computer skills – MS Word and Excel.
  • Must be able to work in an active, social atmosphere without being distracted.
  • Professional and confident attitude, strong time management skills.
  • A second language is ideal or preferred.
  • Completed high school education, or equivalent work experience.

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