Customer Service Manager

2 weeks ago


Calgary, Alberta, Canada Fair Waves Coffee Inc Full time
Job Title: Customer Service Manager - Retail Operations

We are seeking a highly skilled and experienced CUSTOMER SERVICE MANAGER - RETAIL OPERATIONS to join our team at Fair Waves Coffee Inc. The successful candidate will be responsible for overseeing the day-to-day operations of our retail store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Lead and Manage a Team: Supervise and motivate a team of sales staff, assigning tasks and duties to optimize sales performance.
  • Operational Excellence: Establish work schedules, manage inventory, and ensure that food and service meet quality control standards.
  • Customer Satisfaction: Resolve customer complaints and issues, maintain high levels of customer satisfaction, and promote a positive brand image.
  • Sales Performance: Analyze sales data, identify trends, and implement strategies to drive sales growth and increase revenue.
Requirements:
  • Experience: Minimum 2 years of experience in a retail management role, preferably in a fast-paced environment.
  • Education: Secondary (high) school graduation certificate, with a focus on business or a related field.
  • Skills: Excellent communication and leadership skills, ability to multitask, and strong problem-solving abilities.
Compensation:

The salary for this role is approximately $55,000 - $65,000 per year, depending on experience.

Work Environment:

This is a full-time position that requires working on site at our retail store location. The work environment is fast-paced, with a combination of sitting, standing, and walking.



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