Customer Service Representative

2 weeks ago


Calgary, Alberta, Canada LIST FIND SHOP Limited Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at LIST FIND SHOP Limited. As a Call Operator, you will be responsible for handling incoming calls from customers, providing product information, and resolving customer issues.

About Us

LIST FIND SHOP Limited is a rapidly growing online store specializing in electronics sales. Our office is located in Calgary, Canada, and we strive to provide exceptional customer service and high-quality products.

Key Responsibilities
  • Handle incoming calls from customers, providing information on products, order statuses, delivery, and return conditions.
  • Resolve customer issues related to order placement, payment, delivery, and product returns.
  • Support customers through various communication channels, including phone, email, and online chat.
  • Consult with customers on product range, assist in product selection, and provide recommendations.
  • Enter and update data about customers and orders in the CRM system.
  • Collaborate with other departments (warehouse, logistics, marketing) to ensure excellent customer service.
  • Analyze customer feedback to improve service quality and product assortment.
  • Participate in training and workshops to enhance qualifications and master new work tools.
Requirements
  • Experience working in a call center or customer service role for at least 1 year, preferably in online retail.
  • Excellent communication skills and ability to interact effectively with customers.
  • Proficiency in English at least at the Upper-Intermediate level for communication with international clients. Knowledge of French is an advantage.
  • Skills in working with CRM systems and office software (Microsoft Office, Google Workspace).
  • Ability to learn quickly and master new technologies and processes.
  • Ability to work in a multitasking environment and effectively manage time.
  • Attention to detail and a high degree of responsibility.
  • Team spirit and willingness to collaborate with colleagues to achieve common goals.
  • Flexibility and adaptability in a dynamic work environment.
Compensation and Benefits
  • Competitive salary: $20.17 per hour.
  • Bonus system based on performance.
  • Opportunities for professional growth and development in a fast-growing company.
  • Training and workshops to enhance qualifications and acquire new skills.
  • Friendly team and supportive work environment.
  • Social package, including medical insurance, paid vacation, and other benefits.
  • Flexible work schedule with the possibility of partial remote work.
  • Interesting tasks and the opportunity to contribute to the company's development.


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