Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team at LIST FIND SHOP Limited. As a Call Operator, you will be responsible for handling incoming calls from customers, providing product information, and resolving customer issues.
About UsLIST FIND SHOP Limited is a rapidly growing online store specializing in electronics sales. Our office is located in Calgary, Canada, and we strive to provide exceptional customer service and high-quality products.
Key Responsibilities- Handle incoming calls from customers, providing information on products, order statuses, delivery, and return conditions.
- Resolve customer issues related to order placement, payment, delivery, and product returns.
- Support customers through various communication channels, including phone, email, and online chat.
- Consult with customers on product range, assist in product selection, and provide recommendations.
- Enter and update data about customers and orders in the CRM system.
- Collaborate with other departments (warehouse, logistics, marketing) to ensure excellent customer service.
- Analyze customer feedback to improve service quality and product assortment.
- Participate in training and workshops to enhance qualifications and master new work tools.
- Experience working in a call center or customer service role for at least 1 year, preferably in online retail.
- Excellent communication skills and ability to interact effectively with customers.
- Proficiency in English at least at the Upper-Intermediate level for communication with international clients. Knowledge of French is an advantage.
- Skills in working with CRM systems and office software (Microsoft Office, Google Workspace).
- Ability to learn quickly and master new technologies and processes.
- Ability to work in a multitasking environment and effectively manage time.
- Attention to detail and a high degree of responsibility.
- Team spirit and willingness to collaborate with colleagues to achieve common goals.
- Flexibility and adaptability in a dynamic work environment.
- Competitive salary: $20.17 per hour.
- Bonus system based on performance.
- Opportunities for professional growth and development in a fast-growing company.
- Training and workshops to enhance qualifications and acquire new skills.
- Friendly team and supportive work environment.
- Social package, including medical insurance, paid vacation, and other benefits.
- Flexible work schedule with the possibility of partial remote work.
- Interesting tasks and the opportunity to contribute to the company's development.
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