Customer Support Specialist

5 days ago


Calgary, Alberta, Canada MealSuite Full time
Job Title: Customer Support Specialist - Food Service Management Expert

Salary: $55,000 - $65,000 per year (dependent on experience)

Company Overview:

MealSuite is a rapidly growing SaaS organization with 140 team members across North America and Vietnam. Our foodservice technology system helps operators in the healthcare and aging services sectors save time, reduce food waste, and meet regulatory requirements.

Job Description:

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will use MealSuite's food service management applications to provide exceptional support to end-users via phone, chat, and email. Your expertise in the food service industry and our applications will enable you to empower users to achieve long-term success.

Required Skills and Qualifications:
  • 1-3 years of experience in customer service support, preferably in a contact center environment
  • Background in nutrition/dietetics or healthcare foodservice
  • Customer-centric attitude and excellent relationship-building skills
  • Strong analytical and problem-solving skills, with attention to detail
  • Excellent verbal and written communication skills, with ability to explain complex topics simply
  • Able to manage time and prioritize tasks effectively
  • Will to occasionally travel and hold a valid passport with no travel restrictions
Benefits:
  • Unlimited paid time off for work-life balance and rejuvenation
  • Comprehensive healthcare benefits, including extended health, vision, dental, and paramedical coverage
  • Hybrid flexibility, combining collaboration and remote work
  • Opportunities for career development and advancement within a positive community impact


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