Customer Service Liaison

7 days ago


Calgary, Alberta, Canada Equation Staffing Solutions Full time

Are you a customer-focused professional seeking a challenging role in Calgary? We have an exciting opportunity for a Customer Service Associate at one of our esteemed clients, a leading transportation and supply-chain company.

About the Role

This is a permanent position that requires a proactive and detail-oriented individual to respond to client inquiries and requests, ensuring shipments meet deadlines. As a key member of our team, you will be responsible for resolving client complaints and questions in a professional manner.

Responsibilities:
  • Resolve client complaints and questions through effective communication and problem-solving skills.
  • Create freight bills as needed to facilitate smooth operations.
  • Manage phone calls efficiently, providing accurate information and addressing concerns promptly.
  • Process orders, forms, applications, and requests with precision and attention to detail.
  • Update customer accounts with new information, maintaining accurate records.
  • Direct unresolved issues to designated resources, ensuring timely resolution.
  • Coordinate effectively between departments to achieve common goals.
  • Perform other duties as required to support the team's success.
Requirements:
  • A minimum of 1 year of experience working in an office environment is necessary for this role.
  • The ideal candidate must be available to work a shift from 3:30 PM to 12:00 AM.
  • Proficiency in Microsoft Office, particularly Outlook, rule setting, and handling high volumes of emails.
  • Able to meet deadlines and prioritize tasks effectively.
  • Strong organizational skills and attention to detail are essential for success in this position.
  • Excellent customer service skills, with the ability to resolve issues and maintain positive customer relationships.
  • Strong communication and interpersonal skills, both written and verbal.
Compensation and Benefits

We offer a competitive salary range of $45,000 - $55,000 per annum, commensurate with experience, plus benefits including a medical plan and KPI Bonus plan.

About Us

We are Equation Staffing Solutions, a successful and award-winning Calgary-based staffing and recruitment agency specializing in temporary, contract, or permanent placements across various industries. Our team consists of experienced professionals dedicated to connecting candidates with rewarding opportunities.



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