Customer Service and Operations Coordinator

7 days ago


Calgary, Alberta, Canada PermitMasters Full time

We are seeking a skilled professional to fill the position of Customer Service and Operations Coordinator at PermitMasters.

About the Role

This is an exciting opportunity for someone who excels in customer relations, administrative tasks, and multitasking. As a key member of our team, you will be responsible for managing communication channels, responding to inquiries, and supporting various administrative tasks to ensure seamless business operations.

Key Responsibilities
  • Communication Management: Manage phone calls and company emails effectively, respond to daily requests from homeowners and industry members, providing accurate information and addressing concerns.
  • Sales Support: Assist in preparing estimated service proposals based on customer requirements and company pricing guidelines, manage follow-ups with potential clients, update and maintain contracts, and document relevant information in the CRM system.
  • Product Knowledge and Communication: Be an expert in our services and communicate their value proposition to clients, demonstrate how our offerings meet specific client needs.
  • Marketing and Social Media: Collaborate with the marketing team to assist in developing comprehensive marketing and advertising strategies, assist in managing social media campaigns across various platforms.
  • Financial Responsibilities: Create accurate and timely invoices for clients, coordinate payment processes, create invoices and coordinate payments, contribute to maintaining organized financial records.
  • Administrative Support: Maintain office systems, ensure proper functioning of the office, assist colleagues as needed.

The ideal candidate will have proven experience in customer relations and administrative roles, strong organizational and multitasking skills, excellent written and verbal communication skills, familiarity with CRM systems, knowledge of basic accounting principles, and the ability to work independently and collaboratively.

What We Offer

We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, plus benefits and opportunities for career growth and development.



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