Customer Service Ambassador

6 days ago


Calgary, Alberta, Canada MK Auto Group Full time

About MK Auto Group

MK Auto Group is a leading provider of automotive repair, servicing and customization services. With a diverse portfolio of companies, we employ over 200 staff members serving multiple CARSTAR Collision stores in the Calgary area.

As a Customer Service Representative with MK Auto Group, you will be responsible for creating a positive first impression for our customers and visitors. You will be the main point of contact for customers and potential customers, assisting the Manager and fostering a high level of service.

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:

  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues in a timely manner.
  • Assist the Manager in ensuring a high level of service, maintaining a clean and organized front office environment.
  • Communicate effectively with customers, colleagues, and management, using strong verbal and written communication skills.
  • Work independently with minimal supervision, demonstrating flexibility and adaptability in a fast-paced environment.
  • Meet or exceed sales targets, utilizing effective upselling and cross-selling techniques.

Requirements:

  • 3-5 years' experience in customer service within the automotive industry.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • High school diploma or equivalent required; post-secondary education an asset.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Valid driver's license and reliable transportation required.

Benefits:

  • $45,000 - $55,000 per year, depending on experience.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Why Work at MK Auto Group?

MK Auto Group is committed to providing a positive work environment that supports the growth and development of our employees. We offer a competitive salary and comprehensive benefits package, as well as opportunities for professional growth and development.



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