Customer Service Representative
1 week ago
LIST FIND SHOP Limited is a rapidly growing online retailer specializing in the sale of electronics. Our office is located in Calgary, Canada.
Job OverviewWe are seeking a responsible and communicative Customer Service Representative to join our friendly team.
Key Responsibilities:- Handle incoming calls from customers, providing information about products, order statuses, delivery, and return conditions.
- Resolve customer issues related to order placement, payment, delivery, and product returns.
- Support customers through various communication channels, including phone, email, and online chat.
- Consult with customers on product range, assist in product selection, and provide recommendations.
- Enter and update data about customers and orders in the CRM system.
- Collaborate with other departments (warehouse, logistics, marketing) to ensure a high level of customer service.
- Collect and analyze customer feedback to improve service quality and product assortment.
- Participate in training and workshops to enhance qualifications and master new work tools.
- Experience working in a call center or customer service role for at least 1 year, preferably in online retail.
- Excellent communication skills and the ability to interact effectively with customers.
- Proficiency in English at least at the Upper-Intermediate level for communication with international clients. Knowledge of French is an advantage.
- Skills in working with CRM systems and office software (Microsoft Office, Google Workspace).
- Ability to learn quickly and master new technologies and processes.
- Ability to work in a multitasking environment and effectively manage time.
- Attention to detail and a high degree of responsibility.
- Team spirit and willingness to collaborate with colleagues to achieve common goals.
- Flexibility and adaptability in a dynamic work environment.
- A competitive salary ranging from $20.17 per hour.
- Opportunities for professional growth and development in a fast-growing company.
- Training and workshops to enhance qualifications and acquire new skills.
- A friendly team and supportive work environment.
- A social package, including medical insurance, paid vacation, and other benefits.
- A flexible work schedule with the possibility of partial remote work.
- Interesting tasks and the opportunity to contribute to the company's development.
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