Technical Support Specialist

6 days ago

Barrie, Ontario, Canada BDO Full time

About BDO

BDO is a professional services firm that provides a wide range of services to clients across various industries. Our team of experts is dedicated to delivering exceptional service and providing innovative solutions to our clients' business challenges.

Your Opportunity

We are seeking a Technical Support Analyst to join our IT team in Barrie. As a Technical Support Analyst, you will be responsible for providing technical support to internal customers within the Northern Ontario region and across Canada.

Key Responsibilities

  • Provide technical support to internal customers via phone, email, and in-person
  • Set up and configure desktops and laptops with Firm-provided image
  • Configure user profiles, including the installation of appropriate software and peripherals
  • Provide support for hardware, software, and other technical issues
  • Maintain supported computer inventory of hardware in the Asset Management Database
  • Utilize effective communication and listening skills to troubleshoot technology issues
  • Prioritize tasks and work in a fast-paced customer service environment
  • Participate in IT projects as needed

Requirements

  • Fluency in oral and written English language
  • Experience supporting customers in a call centre environment
  • Minimum 2-3 years of experience in a similar end-user services support role
  • Certifications such as A+, MCP, MCDST
  • Hands-on involvement managing user accounts within Active Directory
  • Working knowledge of service management ticketing systems
  • Troubleshooting, problem-solving, and analytical skills
  • Strong working knowledge of the MS Office suite, including Outlook, Windows 11, and Office365
  • Familiarity with Microsoft Teams platform
  • Exposure to imaging software and software deployment systems
  • Ability to learn new technology quickly with minimal supervision
  • Some travel to regional offices within the Manitoba area may be required for emergencies

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply

Please submit your application, including your resume and cover letter, to [insert contact information].

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