Technical Support Specialist

1 week ago

Barrie, Ontario, Canada Hartmann Controls Full time

About Hartmann Controls

Hartmann Controls is a leading Canadian manufacturer of Enterprise Web and IP-based access control solutions, sold worldwide. We pride ourselves on providing our customers with innovative solutions and world-class after-sales support.

Job Overview

We are seeking a full-time Technical Support Specialist to provide pre and post-sales support to our worldwide dealer network. The successful candidate will work Monday to Friday, but may be required to provide support after hours or attend trade shows.

Key Responsibilities

  1. Provide after-sales support and assist in troubleshooting Hartmann Controls products with new and existing dealers over the phone.
  2. Provide technical sales support, assisting in specifications, system design, and component selection.
  3. Assist the development team with testing and quality assurance of new and existing products.
  4. Assist with documentation or instructional videos for Hartmann Controls products.

Requirements

  1. Excellent verbal and written communication skills.
  2. Must have a willingness to learn, as this is a highly technical and constantly evolving company. We are willing to invest time in training candidates with a desire to learn.
  3. Must possess strong analytical and problem-solving skills.
  4. Must have a positive attitude, the ability to multi-task, and work well in a team environment.
  5. Must have experience troubleshooting and diagnosing software and networking issues within Microsoft Windows (Win 7+, Windows Server and operating systems an asset).
  6. Must be a graduate of either a Networking or a Programming Course at the college level or equivalent. Any additional accreditations A+, MCSE, Network+ will also be beneficial.
  7. Experience with troubleshooting, planning, and deploying IP-based networks is a major asset.
  8. Travel may be required within Canada, and depending on the candidate, out-of-country travel may be required as well; thus, a valid passport may be required. Preference will be given to local candidates.

What We Offer

  1. Competitive starting salaries.
  2. Permanent full-time Monday to Friday position.
  3. Excellent possibilities for growth. We promote from within.
  4. Tight-knit team environment.

Job Type

Full-time, Permanent

Work Schedule

Monday to Friday

Ability to Commute/Relocate

Barrie, ON: reliably commute or plan to relocate before starting work

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