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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada PeopleToGo Full time

**Job Summary**

PeopleToGo is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients across the country.

**Key Responsibilities**

  • Hardware Troubleshooting: Troubleshoot and repair desktop and laptop PCs to resolve issues with machines deployed to field units.
  • PC Imaging: Perform PC imaging using RIS, Image X, and WDS technologies to address problems with machines.
  • Problem Resolution: Engage in problem resolution for other issues reported by customers, including technical support and troubleshooting.
  • Technical Skills: Possess strong technical skills, including Windows Operating Systems (XP, Vista, Windows 7), Microsoft Office, basic networking concepts, WiFi technology, VPN, PC Hardware troubleshooting and repair, and imaging technologies.
  • Soft Skills: Demonstrate excellent client-facing skills, organization skills, verbal and written communication skills, attention to detail, problem-solving and decision-making skills, ability to multitask, and strong knowledge of client hardware.

**Requirements**

  • Minimum of 1 year of experience in PC support and/or deskside support.
  • Strong technical skills and knowledge of PC hardware and imaging technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work with minimum supervision and meet deadlines.