Field Technical Specialist

2 weeks ago

Toronto, Ontario, Canada KNG Technical Inc. Full time
Job Title: Field Computer Specialist

Job Summary:

We are seeking a highly skilled Field Computer Specialist to join our team at KNG Technical Inc. The ideal candidate will have a strong background in computer systems, technical support, and clinical laboratory experience.

Key Responsibilities:

  • Perform on-site application studies and lab evaluations to ensure product validation and customer satisfaction.
  • Develop and maintain customer training materials and documents to support technical support and end-user training.
  • Work closely with field sales to add value to the sales process and ensure a smooth transition to new customers.
  • Present performance data and technical information to prospects and current customers.
  • Enter activity and call details into software platforms to track progress and resolve issues.
  • Collaborate with the field sales team to develop Centers of Excellence and champion KOL development.
  • Become a trusted industry leader through podium presence, lectures, and educational delivery with accounts, professional associations, and at regional/national conferences.

Requirements:

  • Bachelor's degree in a relevant science discipline or industry experience.
  • MLT or RT qualification with relevant experience may be considered in lieu of a Bachelor's degree.
  • Relevant clinical knowledge and/or experience within the POC diagnostics industry.
  • Excellent communication, teaching, and interpersonal skills.
  • Computer skills, proficiency with MS Office package including PowerPoint, Word, and Excel.
  • Exceptional priority and time management skills.
  • Must be bilingual, English and French.

Preferred Qualifications:

  • 4+ years of related experience in the diagnostics industry with emphasis on technical support and end-user training.
  • Clinical laboratory bench experience and/or POC experience is ideal.
  • Competency with statistics and basic familiarity with linear regression analysis is a plus.
  • Familiarity with Blood Glucose and Blood Gas testing meters is a plus.

About KNG Technical Inc.:

KNG Technical Inc. is a leading provider of technical support and services to the diagnostics industry. We are committed to delivering exceptional customer service and supporting our customers in their technical needs.

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