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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada Booster Prep Inc. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Booster Prep Inc.

Job Summary:

The Technical Support Specialist will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our systems and applications.

Key Responsibilities:
  • Provide technical support and troubleshooting for computer systems, networks, and software applications
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner
  • Collaborate with the development team to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Participate in the design and implementation of new systems and applications
Requirements:
  • 7 months to less than 1 year of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in MS Windows, Android, and iOS
Work Environment:

The Technical Support Specialist will work in a general office setting with a team of technical support analysts.

Language:

The primary language of work is English.

Hours of Work:

30 to 35 hours per week.