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Technical Support Specialist

1 month ago

Toronto, Ontario, Canada Kinka Family Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Kinka Family. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Job Summary:

The Technical Support Specialist will be responsible for troubleshooting and resolving technical issues related to computer hardware, software, and network systems. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer hardware, software, and network systems.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Document and maintain accurate records of technical issues and resolutions.
  • Participate in the development and implementation of technical support processes and procedures.
Requirements:
  • 1-2 years of experience in a technical support role.
  • CompTIA Security+ Certification.
  • Information technology infrastructure library (ITIL) Certification.
  • Network+ Certification.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Benefits:
  • Bonus.
  • Group insurance benefits.
  • Life insurance.
Work Environment:

The Technical Support Specialist will work in a fast-paced and dynamic environment with a team of technical professionals. The ideal candidate will be able to work effectively in a team environment and provide excellent customer service.

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].