Manager, Claims Administration and Risk Management

1 week ago

Old Toronto, Ontario, Canada Law Society of Ontario Full time
Job Summary

The Law Society of Ontario is seeking a highly experienced and skilled professional to fill the role of Manager, Claims Administration and Risk Management. This position is responsible for overseeing the administration, processing, and evaluation of claims for compensation from the Compensation Fund.

Key Responsibilities
  • Claims Administration
    • Supervise the work of professional and para-professional staff involved in Compensation Fund matters.
    • Conduct analysis of claims based on the Compensation Fund guidelines.
    • Ensure the effective delivery of services in all areas in accordance with legislated requirements, tribunal & court orders, and Law Society policies and guidelines.
  • Risk Management
    • Identify and assess risks associated with claims and develop strategies to mitigate them.
    • Work with the Director, Regulatory Services and other senior staff to address resource issues in a collegial manner.
    • Develop and implement policies and procedures to ensure compliance with applicable legislation and guidelines.
  • Policy Development
    • Contribute to the development of policies and procedures related to the Compensation Fund.
    • Work with the Director, Regulatory Services and other senior staff to identify issues requiring policy change or development.
    • Develop and implement policy initiatives to improve the administration and processing of claims.
  • Relationship and Alliance Building
    • Build and maintain relationships with regulatory and financial agencies to stay up-to-date on best practices.
    • Work with other divisions within the Law Society to address policy and procedural issues.
    • Collaborate with external organizations to ensure seamless service delivery.
  • Performance Management
    • Monitor and refine processes to improve team and individual performance.
    • Establish and implement performance targets and standards within the strategic and operational goals of the department.
    • Lead the department's case management strategic planning to establish goals and objectives.
Requirements
  • Minimum of 10 years' experience working within a regulatory body or legal environment.
  • At least 5 years of experience in a managerial or leadership capacity, preferably in a regulatory, insurance, or compensation environment.
  • Strong understanding of the Law Society's mandate, services, legislation, and policies.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • Experience managing a multi-million dollar fund and familiarity with financial reporting and analysis.
  • Working knowledge of a broad spectrum of practice areas.
  • Proficiency in word processing, spreadsheet, and database applications.
  • Experience with technology, preferably in a regulatory or legal environment.
What We Offer

The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible, barrier-free, and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

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